Creating a connected end-to-end visitor experience across the full Meow Wolf app journey

Creating a connected end-to-end visitor experience across the full Meow Wolf app journey

meow wolf [2023]

Intro

The Meow Wolf pocket companion is your totally indispensable tool for traversing the Meow Wolf multiverse. I spent around a year as lead designer, with my team helping Meow Wolf to realise their first venture into the mobile market.


Meow Wolf had previously attempted to launch a mobile product, but due to eclectic nature of their offering and the many creative visionaries involved, they were unable to realise a clear vision of what that product could be.

Intro

The Meow Wolf pocket companion is your totally indispensable tool for traversing the Meow Wolf multiverse. I spent around a year as lead designer, with my team helping Meow Wolf to realise their first venture into the mobile market.


Meow Wolf had previously attempted to launch a mobile product, but due to eclectic nature of their offering and the many creative visionaries involved, they were unable to realise a clear vision of what that product could be.

The Meow Wolf Universe

The Meow Wolf Universe

Meow Wolf has created its own unique universe, blending art and performance with a complex, interconnected narrative that runs through each exhibition.


Each exhibit is designed to appear familiar, only to defy expectations as visitors explore deeper. For instance, Omega Mart (Vegas) is presented as a typical supermarket, but it’s only when you closely examine the products on the shelves (which are individual art pieces) that you realize things aren’t what they seem.


At the core of the Meow Wolf experience is the opportunity for visitors to engage with art and narratives filled with characters and intricate lore woven throughout the exhibit.

The Challenge

The Challenge

Meow Wolf required support in refining and implementing their numerous ideas into a mobile experience.


To gain deeper insights, we traveled to the U.S. for an intensive week-long visit, exploring two of their four locations in Denver and Las Vegas. There, we engaged with staff and visitors to better understand their experiences.

User Insights & Research

At Convergence Station, we observed frustrations with ticketing and visitors struggling to follow the exhibition’s complex narratives. Many paused to read notes or use in-exhibit resources, creating bottlenecks and disrupting exploration.


These insights helped us define user expectations and prioritise opportunities for a Meow Wolf app.

User Insights & Research

At Convergence Station, we observed frustrations with ticketing and visitors struggling to follow the exhibition’s complex narratives. Many paused to read notes or use in-exhibit resources, creating bottlenecks and disrupting exploration.


These insights helped us define user expectations and prioritise opportunities for a Meow Wolf app.

Exploration

The challenge was bringing Meow Wolf’s vast, immersive world into one mobile platform without losing its subversive spirit.


We defined key users, pain points and potential features, using insights from our visit to map the journey before, during and after.


More than a ticketing tool, the app needed to feel surreal, interactive and intuitive—inviting users to contribute to Meow Wolf’s storytelling through a playful blend of colour, chaos and curiosity.

Exploration

The challenge was bringing Meow Wolf’s vast, immersive world into one mobile platform without losing its subversive spirit.


We defined key users, pain points and potential features, using insights from our visit to map the journey before, during and after.


More than a ticketing tool, the app needed to feel surreal, interactive and intuitive—inviting users to contribute to Meow Wolf’s storytelling through a playful blend of colour, chaos and curiosity.

mission statement

The Meow Wolf App is a subversive pocket portal that connects audiences deeper into imaginative realms of exploration, play and discovery

We explored themes ranging from a Meow Wolf social network to a collaborative digital gallery before creating the MeOw-S, an intuitive operating system from the Meow Wolf universe that brings its art, stories and interactive content into one unpredictable platform on your phone.

We explored themes ranging from a Meow Wolf social network to a collaborative digital gallery before creating the MeOw-S, an intuitive operating system from the Meow Wolf universe that brings its art, stories and interactive content into one unpredictable platform on your phone.

Collaboration

Collaboration

Working with Meow Wolf’s artist-led team meant moving beyond traditional wireframes towards rapid, high-fidelity visual concepts. Inspired by the Las Vegas and Denver exhibitions, we explored vaporwave, retro-digital and sci-fi aesthetics to create an experience that felt familiar yet unexpected, pushing interactions while capturing Meow Wolf’s subversive spirit.

Below are a few of the early visual explorations I produced.

Mini Apps

Mini Apps

Exploration for a radio applet , playing Meow Wolf related music and sounds. Users would be able to unlock new audio by discovering frequencies around each exhibit. Several early ideas we explored for applets on the MeOw-S. 

Gyre

Gyre

One of the first applets we settled on was the Gyre. A video based piece found at Convergence Station.


Gyre is presented in exhibition as an intercom for an apartment/tenement building for 2,306,490,360,608 “unlisted residents” and 29 who are listed in the intercom directory.


Using the intercom with the correct directory code ‘connects’ you to one of the residents where you can then take a peek into their world.


We wanted to mimic Gyre’s interactivity and visual style as closely as we could on mobile. Therefore we created a skeuomorphic representation of the intercom and replicated the display into the mobile UX to serve the same video content to the app’s users.

Pyschic Sensor

Pyschic Sensor

We also collaborated with the Meow Wolf team using Bluetooth beacons that connected the art and world to the app.


Both teams collaborated closely to seamlessly integrate the app’s smart functionality with Meow Wolf’s artistic vision and concepts.


Together, we developed the Psychic Sensor. As visitors explore the space, they receive discovery tips on how to interact, along with backstory about characters and world-building lore, creating a more immersive, visitor-driven experience.

Ticketing

Ticketing

Another immediate success we felt we could help rectify was the ticketing system. We witnessed first hand during our visit some of the issues users faced on entry, particularly for larger group bookings.


However, the introduction of the mobile app provided a much-needed solution. The app allowed visitors to easily access and share (group bookings) their tickets, bypassing the need for physical tickets or manual check-ins. It streamlined the experience by offering quick entry, real-time updates, and helpful navigation features, ultimately improving the overall visitor experience and reducing the stress caused by the ticketing challenges.

The Final Solution

The final concept balanced utility and entertainment, combining ticketing and shopping with surreal applets like Psychic Sensor, Dream TV and Gyre.


The familiar-looking home screen reflected Meow Wolf’s brand while subverting expectations through unexpected interactions, motion and sound.

The Final Solution

The final concept balanced utility and entertainment, combining ticketing and shopping with surreal applets like Psychic Sensor, Dream TV and Gyre.


The familiar-looking home screen reflected Meow Wolf’s brand while subverting expectations through unexpected interactions, motion and sound.

Outcome

Digitised ordering process so restaurants can easily and collaboratively manage stock.

Generated significant savings for restaurants via the Deliveroo platform.

Connected restaurants directly to their supplier via instant messaging.

Outcome

Digitised ordering process so restaurants can easily and collaboratively manage stock.

Generated significant savings for restaurants via the Deliveroo platform.

Connected restaurants directly to their supplier via instant messaging.