As the product included so many features, some of which could have been apps in themselves, it was critical we planned as much as we possibly could.
Whiteboards, post-its notes and plenty of scribbling went in to the early phases of the development of the app.
Due to the size of the app we felt it necessary to tackle it in three chunks. Onboarding, calendar/appointment booking and consultations. Bare bones prototypes followed which we tested, to ensure the experience was seamless and nothing was missed between each ‘chunk’ of the app ensuring the app felt like it all belonged as one product.